We do require a minimum of $300 for an order. Delivery and pickup fees are charged separately.

Yes, we do require a 50% non-refundable deposit within 7 days to hold your items. The deposit secures the items for your event date, so we don't rent them to someone else. Once we get the deposit from you, those items you selected are yours. And the deposit isn't refundable or transferable.

Our delivery fees depend on where your event is located and the size of your order. We take a few things into account when setting the fee such as set up time and staff required for set up. We aim to keep the delivery and pickup fees affordable.

We do allow self-pickup for smaller, lighter orders. But anything big, heavy, or upholstered must be delivered by us. And to avoid any late fees, everything must be returned at the agreed upon time. Please note: Due to insurance purposes, our staff cannot load your hire items into your car, please ensure that you have enough people to assist with loading your hire goods.

Unfortunately, we can't offer discounts since we feel our prices are already competitive and fair.

We service areas in Southeast Queensland, Northern New South Wales, and other locations by quote.

Most of the time we'll drop off your items at a designated spot so you or your planner can arrange it. We also have styling packages with our designers if you need help with décor setups. We're happy to quote you on setting up tables and chairs. But things like arbors and lighting need to be installed by our team.

We'll contact you a week before to confirm your delivery window, which is usually a 2-hour timeframe. Please make sure someone is there to meet the delivery guys and keep the driveways clear during that window.

You can change your order by 10% of the total quantity per item selected. If you have hired 100 plates, you can increase or decrease by 10 plates without penalty. You will need to make these changes 30 days prior to your event. Any cancellations or decreases within 30 days of your collection date can’t be refunded.

We require payment on reading and agreeing to our terms and conditions. A credit card form is needed as a security deposit against any damages or losses.

If an item is lost or damaged beyond repair, you'll need to pay the full replacement cost within 7 days. Your deposit will be returned after payment. For repairable damages, you'll get an invoice for repair costs due in 7 days and the deposit returned.

Please note: Keep all packaging and boxes. A large amount of our décor has specific boxes or bags for transporting, and these often are unable to be replace. If bags or boxes are not returned with the goods we will need to charge accordingly.

There will be an invoice for professional cleaning from our warehouse that needs to be paid within 7 days or taken from the deposit amount.

Full payment is required 30 days before your event. For bookings within 30 days, full payment is expected immediately.

For collection, you’ll need to pick up hire items on the Thursday before your weekend event between 10am and 3pm. Alternate times can be arranged when needed. If your event is during the week, be sure to talk to our staff about setting up a collection time that works for your event.

When it comes to returning hire items, Monday is the return hire items day after your wedding or event between 10am -3pm. When you drop it off, we'll do a quick inspection. But since we sometimes have multiple deliveries to inspect, we may not catch everything right away. We'll let you know by email if any items seem damaged or missing so we can discuss a replacement fee if needed.

The rental period is usually from Thursday to Monday. So, if your event is on a weekday, we'd need to arrange different pick up and drop off days. Just check with our staff about your specific dates.